Terms and Conditions
The terms "you," "your," and "yours" refer to the customer. The terms "Company," "we," "us,"
and "our" refer to Vrudam Hospital Institute of Medical Science, Inc. ("Vrudam Hospital Institute of Medical Science"). These General Terms and
Conditions are governed by our Terms of Service. Our Terms of Service take precedence
over any conflicting General Terms and Conditions provision. BY USING Vrudam Hospital Institute of Medical Science SERVICES AND THE Vrudam Hospital Institute of Medical Science WEBSITE, YOU CONSENT TO THE TERMS
AND CONDITIONS OF THESE General Terms and Conditions. IF YOU DO NOT AGREE TO
THESE General Terms and Conditions PLEASE DO NOT USE THE WEBSITE AND/OR
SERVICES.
Credit requests & cancellation
Credit cancellation policy shall be authorized only till the process request is incomplete.
Once the process request is approved from our end, credit requests cannot be cancelled.
The payments for the raised credit requests shall be paid and borne in 7 days upon raising
the request. Any delays in payment shall lead to discontinuation and deactivation of the
services.
Account ethics and confidentiality
You are entitled to withhold all the account confidentiality standards and shall not engage
in partial or complete disclosure of “Accounts” information to any third party resources.
You are entitled to keep all the information regarding invoices, recent transactions,
payments, application fields and other panel details confidential.
Accuracy and Completeness of Information
While Vrudam Hospital Institute of Medical Science strives to ensure that the information contained on this Website is
accurate and reliable, Vrudam Hospital Institute of Medical Science makes no warranties as to the accuracy,
correctness or completeness of any such information and assumes no liability or
responsibility for any omissions or errors in the content of this Website. Vrudam Hospital Institute of Medical Science
reserves the right to revise the information contained on this Website at any time, in its sole
discretion without any obligation to notify past, current or prospective visitors.
Your Use of This Website
You may download certain content that appears on this Website for your personal use,
provided you do not remove or modify any copyright, trademark or other proprietary
notices. You expressly agree that no right, title or interest in any downloaded materials is
transferred to you as a result of such downloading or copying. There are inherent dangers in
downloading materials and information from the Internet, and Vrudam Hospital Institute of Medical Science cautions
you to make sure that you completely understand the potential risks before downloading
any such content.
You are solely responsible for adequate protection and backup of the data and equipment
used in connection with any information downloaded from this Website, and Vrudam Hospital Institute of Medical Science will not be liable for any damages that you may suffer as a result of such download.
Changes to the General Terms and Conditions
We reserve the right to change these General Terms and Conditions from time to time
without notice by posting the changes to Vrudam Hospital Institute of Medical Science's website. When we do, we will
also revise the "last update" date of these General Terms and Conditions.
Accuracy and Completeness of Information
The user has to get registered with us as per the service acceptance contract by providing
relevant details including your contact number, mailing address, office address etc. The
user should provide the current and true information as per requirement of the registration
form without fail. If in any scenario the information provided by the user stands untrue or
incomplete, Vrudam Hospital Institute of Medical Science holds the right to deny, suspend or terminate the services
at any instance without giving any prior notice.
The user is liable to submit identification documents if necessary as per the regulations of
Department of Telecommunications, Government of India. The account shall be set for
deactivation in case the required documents are not submitted within 30 days of account
activation and we shall not be liable for any refunds.
Services Activation Delay
We are set to activate user account within 7 days of payment confirmation with positive
effect. However, the time period may vary based on certain set of limitations:
The setting up of account period may vary based on the changes in customer requirement.
Holidays or Non-working days are not considered as a part of the timeline for account
activation period.
Resolution
We are committed to provide resolution for any type of service delay, however the user is
entitled to a 100% of balance refund available in the respective accounts in case a sure
shot resolution is not provided within 30 days of the date of payment.
Exit Policy for Voice Services
If the customer is not willing to extend/renew the contract upon contract expiration, we can
transfer the ownership of the number upon request to the user as per the following
policies:
A) Only Virtual mobile numbers can be transferred.
B) Landline/Toll-Free/PSTN numbers are not transferable.
C) User is liable to pay a transfer fee of INR 2000 to facilitate transfer of ownership.
D) User has an option to continue with the services until the number porting process is
complete by paying the rental and usage charges.
E) We reserve the right to charge the User up to INR 5000 as a security deposit against the
aforementioned charges.
Any part of unused amount will be refunded back to the User
after the transfer of ownership is complete.
Communication
The user shall give their consent to receive communications from Vrudam Hospital Institute of Medical Science by the
means of mails, calls and SMS with respect to the services and transactions on our portal.
The users are entitled to register their valid mail ids and contact numbers for the same. The
user shall also be entitled to receive promotions, service updates and such other sorts of
communications from our end.
Contact
In case you have any queries or suggestions in reference with this Terms of Use Policy,
please reach out to us at care@vrudamhospital.com or call us at 7383280022.
Termination
The user may as per his best interests deactivate his account at any point of time.
Vrudam Hospital Institute of Medical Science reserves the right to suspend or terminate access to our services
without giving any prior notice without specifying any reason and also in case of any
possible violation of the terms of use. Vrudam Hospital Institute of Medical Science shall not be held liable for any
instances of termination of services on the account of non-renewal or non- payment of
dues on time.
Prepaid Plans
The user can renew the services contract anytime post expiration of the services within two
months from the date of contract expiration as per the following guidelines:
A) The user can renew the services contract with the services of the previous number and
the service plan only if the display number is available with us.
B) The user can renew the service contract beyond one month from the date of expiration
and before two months from the date of expiration without a guarantee of previous service
plan.
Privacy guidelines
As per the user registration guidelines, you shall be liable to provide true information while
creating the account and choose a strong password. Vrudam Hospital Institute of Medical Science reserves the right
to have full access to customer specific information and use it to an extent as permissible
by the regulations of Government of India to provide top notch services to the users. We
store your critical information and are liable to keep it secure as per the Information
Security Act – 2000.
Use of Content
There is a diversity of content available on the website which can be used by the user solely
for noncommercial purposes or for the purpose of the services offered by Vrudam Hospital Institute of Medical Science. The use is not entitled for the ownership of any type of content available on the
website and is strictly not allowed to copy or reproduce the content for any purpose except
as per the guidelines of this Terms of Use. Vrudam Hospital Institute of Medical Science grants a temporary permit to
the users to view the content available on the website provided there is no violation of
copyright and trademarks rules mentioned with the content. The content should not be
used for hereby any other purpose without a prior written permission from the concerned
authorities of Vrudam Hospital Institute of Medical Science. We hold the rights to modify, alter, renew or change the
content of the website at any point of instance without providing any prior notice to user.
Fair Usage Policy - What is it?
We strive to provide best in class services to our customers with relentless dedication.
There are some scenarios wherein the credits added in the user accounts are not utilized
for a very long time or the account is not used for a very long time. This creates an
imbalance for the other users as in operational accounts have to be handled on the
backend equally consuming time and work constraints. As there are very minimal validity
impositions on SMS services, we intend to build a fair usage scheme to ensure adequate
utilization of credits within a fair time frame (6 months- 1 year) Thus to ensure that the
services remain oiled for all our customers, we are introducing a Fair Usage Policy with an
intention of service betterment.
Scope
The user is entitled to use the services in context with cloud communications for business purposes providing Inbound and outbound solutions in context with IT support solutions.
Payment
The user shall be in agreeable terms with any form of electronic payment modes available
with Vrudam Hospital Institute of Medical Science for service payments against the services offered. We therefore in
full terms are authorized to process any type of payment electronically by the user against
the services. The invoice for the charged services shall be generated and shared with user
at fixed periodic intervals. The user is responsible to cross check and verify the invoice and
if any discrepancies are to be found, the same shall be notified to Vrudam Hospital Institute of Medical Science within
7 days of the date of invoice generation. Invoice reminders shall be sent to user at regular
intervals.
Regulatory Guidelines
Vrudam Hospital Institute of Medical Science works under the regulations formulated by Department of
Telecommunications, Government of India (DOT) and Telecom Regulatory Authority of India
(TRAI). Vrudam Hospital Institute of Medical Science reserves the right for modification, alteration or removal of
specific features or offerings based on the law and regulations without any prior notice.
Vrudam Hospital Institute of Medical Science holds no abiding policy to fulfill any type of service request demanded
by the user. The provision of service request fulfillment shall be on the sole discretion of
Vrudam Hospital Institute of Medical Science depending on priority parameters.
Support
Vrudam Hospital Institute of Medical Science extends service support 24*7 over mail on care@vrudamhospital.com and
call on 7383280022. The general response time for any query or issue reported is 24 hours
and may extend depending on the severity of the issue reported. Vrudam Hospital Institute of Medical Science strives
to resolve and type of issue reported in minimum time possible in reference with service
provided but holds no guarantee that the issue will be resolved.
Governing Law & Jurisdiction
The services agreement of Vrudam Hospital Institute of Medical Science falls strictly under the Laws of Republic of
India and any disputes, disagreements (including questionable parameters regarding
services) shall be bound to be taken at the relevant court at Bangalore Urban district. The
user shall agree to take the case at any other exclusive court required as per the Laws of
India. This agreement stands firm, in compliance with The Telecom Recourses undertaking,
The DND undertaking and the privacy policy in correspondence with the terms of usage of
services and is above any other agreement or understanding between user and Vrudam Hospital Institute of Medical Science. If you have any concerns or queries with the agreement, please feel free to contact
us at care@vrudamhospital.com or call us at “7383280022”.
Disclaimers
THE INFORMATION ON THIS SITE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON
INFRINGEMENT. No advice or information, whether oral or written, obtained by a user from
Vrudam Hospital Institute of Medical Science, shall create any warranty not expressly made herein. If you download
or copy any material from this website, you do so at your sole discretion and risk and
consequently you will be responsible for any damage to your computer system or loss of
data that results from the download or copying of any material or software. Some of
Vrudam Hospital Institute of Medical Science's Services require the use of third party services, products, or networks.
Vrudam Hospital Institute of Medical Science will make commercially reasonable efforts to communicate any
policies, requirements, or guidelines of those third parties to You. You agree to follow those
policies, requirements, or guidelines. ANY ACTUAL OR ALLEDGED VIOLATION OF A THIRD
PARTY POLICY, REQUIREMENT, OR GUIDELINE BY YOU IS YOUR RESPONSIBILITY.
Vrudam Hospital Institute of Medical Science MAKES NO WARRANTY OR REPRESENTATION THAT ITS WEBSITE OR
SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE IF ANY
VIOLATION OF A THIRD PARTY POLICY, REQUIREMENT, OR GUIDELINE BY YOU IS
ALLEDGED BY A THIRD PARTY.
Products and Services
All products (including software) and services of Vrudam Hospital Institute of Medical Science may only be accessed
and used pursuant to a separate product or service agreement. If you have accessed such
products or services prior to entering into a separate product or service agreement, such
access is in violation of Vrudam Hospital Institute of Medical Science's General Terms and Conditions, and you shall
immediately cease using such services or delete any such products from your computer or
server until such time as you become an authorized user of such products or services.
Limitation of Liability
IN NO EVENT WILL Vrudam Hospital Institute of Medical Science BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE,
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES HOWEVER THEY MAY ARISE,
WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION,
ARISING OUT OF OR IN CONNECTION WITH THE:
(i) USE OF THE INFORMATION CONTAINED ON THIS WEBSITE
(ii) USE OF SOFTWARE DOWNLOADED OR LINKED TO FROM THIS WEBSITE
(iii) FOR THE FAILURE TO PROVIDE SERVICES OR INFORMATION AVAILABLE FROM THIS
WEBSITE, EVEN IF Vrudam Hospital Institute of Medical Science HAS BEEN PREVIOUSLY ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. IN THE EVENT YOU HAVE ANY DISPUTE WITH ONE OR
MORE THIRD PARTIES AS A RESULT OF YOUR USE OF THE WEBSITE, CONTENT OR
SERVICES, OR ARE IN ANY WAY DAMAGED AS A RESULT OF ANY THIRD PARTY IN
CONNECTION THEREWITH, YOU HEREBY RELEASE AND COVENANT NOT TO SUE OR
OTHERWISE MAKE A CLAIM, DEMAND OR FILE ANY LEGAL ACTION OR INSTITUTE ANY
LEGAL OR REGULATORY PROCEEDINGS AGAINST Vrudam Hospital Institute of Medical Science, ITS AFFILIATES,
OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES AND SUPPLIERS FROM,
FOR ANY CLAIMS, ACTIONS, DEMANDS OR DAMAGES (WHETHER DIRECT, INDIRECT,
SPECIAL, INCIDENTAL OR CONSEQUENTIAL), OF WHATEVER KIND OR NATURE, KNOWN
OR UNKNOWN, SUSPECTED OR UNSUSPECTED, WHETHER FORESEEABLE OR NOT,
DISCLOSED OR UNDISCLOSED.